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Emotional dissonance



Emotional dissonance is the expression of feigned emotions in the workplace.

In 1983, Arlie Russell Hochschild coined the term emotional dissonance to describe "maintaining a difference between feeling and feigning".[1] Hoschschild wrote about emotional labour, which is the regulation of emotional expression in exchange for a wage.[2]

References

  1. ^ Hochschild, Arlie Russell (1983). The Managed Heart: Commercialization of Human Feeling. University of California Press, p.90. 
  2. ^ Holman, David (undated). Emotional Labour in Call Centres. ESRC Centre for Organisation and Innovation, Institute of Work Psychology, University of Sheffield (UK). Retrieved on 2007-09-18.
 
This article is licensed under the GNU Free Documentation License. It uses material from the Wikipedia article "Emotional_dissonance". A list of authors is available in Wikipedia.
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